Salesgenie CRM++ is a software tool to help your sales and marketing persons get more business. It helps in customer acquisition, communication- invite to events, send newsletters, brochures, quotes and invoices- and in tracking all your sales opportunities from the early stages to the closure.

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Salesgenie CRM++ is an integrated sales and marketing automation platform; a next generation CRM software tool available as a service on the web. It is developed using standard Microsoft .NET framework and uses MSSQL Server 2008 backend making it easy to support and extensible.

Salesgenie CRM++ closely follows the time-tested B2B sales and marketing process. It saves time for the users by automating most tasks they would normally perform. Uniquely among products of its class, it boosts sales productivity by automatically surfacing credible and closeable sales opportunities at customer locations; much before the customer actually contacts your team and thus keeping you a step ahead of competition.

It saves time for the users: Salesgenie CRM++ requires very little manual logging of action done elsewhere as all regular sales and marketing activities like data import, clean-up, targeting, emailing, quote-making, invoicing, deal follow-up and reporting can be performed within the system. Salesgenie CRM++ is available at a low monthly per user license fee model; no special hardware or software is needed to use it. All you need is a computer and web-browser.

Anwesha CRM Pvt Ltd makes sales and marketing tools for making companies productive. For more details visit About Us.

Anwesha CRM Pvt Ltd is the company that owns the brand Salesgenie CRM++

CRM or Customer Relationship Marketing refers to software tools and processes that are used by a company to manage its sales and marketing people, processes and customer interfaces. This helps sales-persons manage their sales prospects and opportunities, marketing to create sales opportunities and managers to get a view of all the past, present and future opportunities and customer engagements. For more details, check out this Wikipedia link.

Other than what a base CRM product does, Salesgenie CRM++ does much more. For one, it is an integrated marketing and sales platform which allows marketing and sales to collaborate on market opportunities. For another, it allows all normal sales and marketing activities like customer communication- sending invites, emailers, quotes, invoices, literature mailing etc. It helps track all sales leads and qualified deals – the entire sales funnel. Most importantly, it automatically tracks the customer activities and basis that, alerts you when a genuine opportunity presents itself. Most cases, this is even before the customer has got in touch with you! This is unique among all similar class CRM softwares in the market. For more details, check our blog post on Salesgenie CRM++: What, Why, How, Who

Sales and marketing processes are optimized to reflect the customers of the company- whether those customers are other businesses or individual consumers. B2B is Business to Business and B2C is Business to Consumer. Salesgenie CRM++ in its current version is a B2B CRM software: it works best when your customers are other businesses.

SAAS (Software As A Service) is simply the easiest and best way for small businesses (and increasingly even bigger ones!) to use software. SAAS means that the software application is hosted on a server and you, the user, gain access to the software through the internet. So, the only thing you need is your normal PC running a browser. Users do not need to invest in hardware or software in this model; nor do they need to have their own IT infrastructure (networking, IT support etc).

Salesgenie CRM++ is available on the SAAS model because it is the only way we can find to keep our software updated over thousands of installations spread across the world. When we roll out and upgrade, we do not ask you to download a version from our website or email you a patch. The patch is rolled out on the central application server, and it is non-disruptive, everyone has the same version of the software and that makes it easy to support..

Is you money safe in the bank? After all, you do access your bank over the net, do you not? And your e-mail? We host your data in very secure data-servers and with multiple layers of security and access control: both physical and digital. Please read our Privacy policy.

We are governed by the Privacy Policy which basically says that unless we are forced by law, we cannot access your data without your permission. Your data is secured by password and layers of access control. Should we need access to it for purposes of trouble-shooting; we will do so under explicit written permission from you.

If you are selling products and services to other businesses If your selling requires salespersons (your own or that of channel partners) directly talking to employees of client organizations Then you can use Salesgenie CRM++ with little or no modification; virtually from day 1.

Irrespective of where you are in the world, so long as you have an internet connection and a supported browser (Internet Explorer, Firefox, Chrome, Safari), you can access and use Salesgenie CRM++ as a registered user.

Very simply, yes! You can sell in as many countries using as many currencies as you wish- and still use Salesgenie CRM++ to send quotations and invoices in the currencies of your choice. So, whether you are a Mittelstand company based out of Germany and exporting around the world, or a Textile exporter from Bangladesh selling to buyers in US, you can use Salesgenie CRM++ to send quotes and invoices.

Of course! Not only that, you can do so using professionally created HTML templates and customize the mailers by addressees. Additionally, your customers can accept your event (seminar, tradeshow etc) invitation by clicking a link in the email and then you can run a report for the upto the minute seminar registrations to have those that have registered show up. Cool!

Salesgenie CRM++ is a truly integrated platform. It helps you get upto the minute reports on how many leads were generated and how many of them were converted into closeable (and closed) opportunities. So, you can be a partner to your Sales Managers in creating campaigns that demonstrably drive sales growth and market growth.

You can see all the leads and deals in the system that your sales team, managers and executives reporting to you are currently working on. You can see the deal stages, the probabilities of closure and the forecast date and the value. You can see all the quotes and invoices that have been sent to the customers.

Your customer facing team can log the current status of every opportunity, the forecast date of closure, the probability of a win, the customer personnel responsible for the opportunity and their acceptance of the solution. They can send a quote (complete with taxes, markup/ markdowns, discounts) or an invoice after the deal is won.

Go ahead; query your past customer history and find out the purchase history by client organization and individual purchases. So, for example you query and get a list of all customers who have purchased a Desktop PC more than a year back. Now, you may wish to upgrade all of them to a new generation PC or additional RAM(Upsell) or you may want to sell a Printer (Cross-sell). Partner with your Marketing Manager to send an offer to precisely those that have purchase a PC more than a year back.

Salesgenie CRM++ allows you to plan your sales and marketing actions, execute on the plan, track and monitor the activities (customer actions, marketing activities and sales meetings) and generate reports on the current state of your business.
Uniquely,
for marketing it allows: Planning marketing campaigns, running marketing campaigns (e-newsletters, seminar invites), logging responses automatically and filtering the valuable responses for follow up by sales team.
the Sales Team can easily follow up on the valuable responses (leads), create their own opportunities and advance them through the sales cycle. They can also send quotes and invoices from the same platform. And, they can run future sales campaigns on up-selling or cross-selling to existing customers.
As this is an integrated sales and marketing tool, it helps to ensure teamwork among sales and marketing teams and evaluate the effectiveness of your sales and marketing teams.

No. Salesgenie CRM++ mirrors the standard B2B sales and marketing process. So, if you already have a sales and marketing team, they will discover that it is intuitive, does the things that they are used to doing anyway and what more, automates a lot of the drudgery of using a CRM software.

Salesgenie CRM++, uniquely among CRM software in its class creates sales leads based on the urgency and importance of the customer activities recorded in the system. This means that in most cases, even before the customer has formally requested you to supply him with a proposal, your system has already alerted you that there is an opportunity in a client location. Not only that, it tells you the persons in the client organization you should contact and the product for which the opportunity exists. This is why we say, Salesgenie CRM++ helps you get to the prospect earlier than your competition.

All our current clients using Salesgenie CRM++ have sales offices and executives located in multiple locations. They also travel from one place to another frequently and find it easy to keep their supervisors updated about their work through the Salesgenie CRM++.

We have a product road-map and over the next few months and years you will see changes to the platform, driven by what you: the users are telling us. Some of the changes will be small, some will be big- but all will be at no additional cost and all will be done over the internet with minimal disruptions to your operations.

Visit our Registration Page to register for a FREE (1 admin + 2 users) or Starter Edition (1 admin + 3 users). We promise it takes less than 2 minutes. And, no; no credit card is required..

Low! As an example, for a full-functional paid account of 5 users, it can be less than USD 99/- per month: that’s less than USD 20 per user per month! Please visit our Registration Page for more details. .

You can purchase a Starter Pack first. A Starter Pack is a really inexpensive way to get started using full-featured Salesgenie CRM++. It gets you 3 licensed users (plus 1 designated admin) for a price of Rs 1,999/- per month (conditions apply). Please visit our Registration page.

If you are based in a country outside India, then we invoice you in US Dollars, automatically.

Once you buy a starter pack and complete your registration and login, you can go to License Management under Client Administration menu and buy additional licenses with a simple click of a button.

As a first step, please buy a starter pack from the License Management section of Salesgenie CRM++, after login. When you do that, your existing 2 licenses will acquire the full privilege of a paid account (they can start synching their MS-Outlook contacts with their online Salesgenie CRM++ account, start uploading a contact list from a Excel spreadsheet etc and get full reporting capability). You also acquire an additional license against which you can add another user. Should you need additional users, please buy more licenses from the License Management.

On purchase of the Starter Pack or Licenses, we create an invoice which is emailed to your registered email address. Please ensure you transfer money online to our account per the instructions in the invoice within the credit period. All invoices to countries other than India are in US Dollars.
Can I use credit cards to pay?
Not yet! But, soon.

Our FREE users can use virtually all the existing features of Salesgenie CRM++ with the following restrictions:

a) They cannot use the mass upload of contacts feature.
b) They cannot synchronize their MS-Outlook contacts with the Salesgenie CRM++ contacts database.
c) They cannot create their custom reports- they can only use the stored reports available to all.

There are no further restrictions on the number of contacts they can add or other activities like sending quotes or invoices per month. There is no obligation to advertise Salesgenie CRM++ while using it as a FREE user/ account. Of course, if you are happy with us, do spread the story!
The other important requirement to maintain your FREE account is to continue using it. We do monitor usage and if we find a FREE account has NOT been used at least once in the preceding one month, we reserve the right to terminate your account without any further notice.

No charge; all free.

We have really low monthly license fees which can be as low as Rs 999/- per month per user. You can purchase licenses for 3 months, 6 months or 12 months validity.

Starter pack (1admin + 3 users) can be purchased with a 30 days credit period. This is to help you evaluate the software and still decide not to pay at the end of the 30 days period if you are not happy with your experience for any reason whatsoever.
Purchase of additional licenses comes with a 10 days credit period at the time of purchase.

Our licensing process is not manual- so your account needs to show payment against the account activation (for paid accounts) and licenses purchase for your licenses to continue to be active after the trial period. If your money reaches us after the end of the trial/ credit period, please allow for a couple of working days to reactivate your licenses and account.

There is no installation required! Salesgenie CRM++ is a “hosted software”- we host the software and your data in a secured server- you as a registered user can access it so long as you have a valid license and a PC connected to the internet.

It takes less than an hour for a regular user to start using Salesgenie CRM++. We also have detailed training slides online for guiding you. Upon logging in, please check the ReadMe section on the Salesgenie CRM++ (top menu bar). Please consider subscribing to our blog on RSS or on email where we regularly post usage tips, updates on new features and enhancements.

Account is the customer company. Contacts are persons employed at your customer company. Many contacts together, typically decide on a purchase made by your customer company.

A static profile refers to the profile information of a contact that is related to his name, address, employment (industry, company, designation etc)

An activity profile is a contact’s history of interactions with us: asking for literature, asking for quotes, attending seminars or previous purchase history.

All experienced sales people recognize the buying signal even before the customer has signaled his intent explicitly. It is typically a combination of many small things- all showing the customer’s interest in your product or service. Some typical ones include attending a seminar, visiting your tradeshow booth, requesting or downloading a piece of sales literature, asking for a demonstration and of course, requesting a quote!

Even though it is not an exact science, it can be safely said that some of the buying signals above are more valuable than the others. For example, picking up sales literature from your booth in a tradeshow may not count for much compared with a Request for a Quote.

Again, it is not an exact science but we have polled many sales managers in assigning “Weightages” – nominal values for various customer activities that count as buying signals.

Let us say you get a report which shows how many leads or deals have been created in the entire database for your accounts. Now, you may want to “slice” the report in terms of the industries- to see in which industry segments you have got the most successes. You can do the same thing by the Product View- to figure out which Products are selling the most.
A combination of the above two can help understanding if the products that you were targeting to sell in large numbers in a certain industry segment are indeed selling there.

Salesgenie provides a large number of pre-defined reports. It also provides a facility for generating customized reports to our paid users.

Yes; so long as that program allows export of data in a format which is consistent with Salesgenie CRM++ data standards. Please contact sales@anwesha.in for more information.

Yes, Salesgenie CRM++ has 4 classes of users: Client Administrator: is the primary contact for us and he/ she is the person who sets up the account, uploads data and various customizations so that actual user can use the system. Marketing: has access to all data but is not allowed to perform some functions like sending a quote or modifying a deal record.
Sales Co-Ordinator/ Telesales: Like marketing, but with the added ability to send quotes on behalf of account owners. Sales executive/ Account Owner: Can perform most functions in the system; his access is limited to accounts and contacts in his territory assigned.
Sales Manager: can perform most functions in the system; has limited access to accounts and contacts belonging to sales executives (or other managers) reporting into him.

Sure. You can use the integrated template creation tool to create an html page for mailing to customers. Or, you can cut and paste an existing html page from somewhere else. Or, you can use an existing e-mail template in the system and modify it to create a new one.

We make three major improvements to the way traditional CRM systems have approached the customer acquisition and retention challenges.
Firstly, we make the process to import and clean up lists of accounts and contacts really easy. Then we have good level of profiling of the customers.
Secondly, we have a streamlined process of lead-generation where we have a powerful campaign targeting (contact selection) tool that uses customer profiles and action history to select contacts, built-in e-mail template creator for creating visually rich emails and mail them out.
And, third, Salesgenie CRM++ logs all customer responses and actions automatically to ensure that you know the impact of your programs; these are captured in online dashboards and reports.

Right now, all menus are in English as are the help options. We do have plans for other Asian languages, stay tuned.

Our after sales service is free. There are the following methods of accessing customer support. Post a feedback: on our Contact Us page.
Chat with us: Click on the Chat now link on the top right corner on all pages.
Email us: support@anwesha.in

Honestly, we would feel we have not done our job if the interface is not intuitive enough. We recommend you go through the online resources in case of any difficulty. In case of any trouble, e-mail support@anwesha.in

Yes, it should be easy to do. Contact us at sales@anwesha.in with your specific requirements and we can configure something really quick.

All major customizations are possible to be done by users themselves; including: Importing contact lists
Cleaning up contact/ account lists
Importing your own logo, currency setting and terms and conditions.
Configuring your own SMTP server for sending emails from
Importing your industry lists and product lists; mapping the industry categories with products categories for best fit For customers who would like help with initial account set-up, we provide some charged services including for creation of customized templates at a nominal cost.
Contact sales@anwesha.in

Send a mail to support@anwesha.in for same business day support. The other ways of reaching us are:
Twitter: http://twitter.com/anwesham
Chat: Click on the Chat link on the top right corner of all pages.
Call us: +91 120 423 7568 between 9:30AM and 6 PM on any business day, Monday to Friday. All times in IST.

It takes less than an hour for a regular user to start using Salesgenie CRM++. We also have detailed training slides online for guiding you. Upon logging in, please check the ReadMe section on the Salesgenie CRM++ (top menu bar). Please consider subscribing to our blog on RSS or on email where we regularly post usage tips, updates on new features and enhancements.