Privacy Policy of Anwesha Customer Relations Marketing Pvt Ltd

General

At Anwesha Customer Relations Marketing Pvt Ltd (Anwesha), we respect your need for online privacy and protect any information that you may share with us, in an appropriate manner. Our practice as regards use of your information is as set forth below in this Privacy Statement. As a condition to use of our services, you consent to the terms of the Anwesha Privacy Policy as it may be updated from time to time. In the event of a material change, we shall notify you via email or by means of a prominent notice on the web site. This Privacy Statement applies exclusively to websites owned and operated by Anwesha, including but not limited to www.anweshacrm.com, www.Salesgenie.in,www.Anwesha.in.

Please direct all your inquiries pertaining to this statement or the service to us at the contact information below.

Mailing Address: Anwesha Customer Relations Marketing Pvt Ltd, C-53 Noida, Sector 2, 201301 India. We can be reached via e-mail at privacy@anwesha.in.

Anwesha adheres to the European Union Safe Harbor protocols as set forth by the United States Department of Commerce, with regards to the collection, use and storage of information governed and protected under the European Union Data Protection Act.

Children's Online Privacy Protection

Anwesha does not knowingly collect Personal Information from users who are under 13 years of age.

Personal Information

During the Registration Process for creating and account with Anwesha, we request for your name and email address and create your account with a default password. We strongly suggest you login and change your password immediately for maximum security. Your name and email address will be used to inform you regarding new services, releases, upcoming events and changes in this privacy policy.

When users set up an account with us for using services like Salesgenie CRM++, we provide them the opportunity to include third party personal information within their contacts and databases. This information may include third party names, email, phone numbers and physical addresses. This information is used for servicing user requirements as expressed by users to Anwesha and solely as part and parcel of the service. We do not share this third party personal information with anyone for promotional purposes nor does Anwesha utilize it for any purposes not expressly consented to by the user.

We post user testimonials on the Site. These testimonials may include names and we acquire permission from our users prior to posting these on the Site. Anwesha is not responsible for the personal information users elect to post within their testimonials.

Account Usage Detail

Your Account Usage Details such as time, frequency, duration and pattern of use, features used and the amount of storage used will be recorded by us in order to enhance your experience of the services and to help us provide you the best possible service.

Contents of your Account

We store and maintain files, documents, to-do lists, emails and other data stored in your Account at our facilities in India and the United States or any other country. Use of Anwesha's Services signifies your consent to such transfer of your data outside of your country. In order to prevent loss of data due to errors or system failures, we also keep backup copies of data including the contents of your Account. Hence your files and data may remain on our servers even after deletion or termination of your Account. We assure you that the contents of your Account will not be disclosed to anyone and will not be accessible to employees of Anwesha in this capacity. We also do not process the contents of your Account for serving targeted advertisements.

Financial Information

In case of services requiring payment, we request credit card or other payment Account information, which will be used solely for processing payments. Your Financial Information will not be stored by us except for the name and address of the card holder and the last four digits of the Credit Card number. Subject to your prior consent and where necessary for processing future payments, your Financial Information will be stored in SSL(secure socket layer) encrypted form on secure servers of our reputed Payment Gateway Service Provider who is beholden to treating your sensitive information in accordance with this privacy statement.

Visitors Detail

We use the Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in our log files to analyze the trends, administer the website, track visitor's movements and to improve our website.

Cookies

We use temporary and permanent cookies to enhance your experience of our services. Temporary cookies will be removed from your computer each time you close your browser. We may from time to time employ the use of pixel tags on the site and in emails. Pixel tags such as web beacons are 1x1 images that are embedded onto a web page to document traffic and site analytics without collecting any personal information.

Links from our website

Some pages of our websites contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide Personal Information, without assuring yourselves of the privacy policy of other websites.

With whom we share information

We will not share or disclose your personal information to any person outside Anwesha. Please be aware that as an Internet Service Provider, laws in various jurisdictions in which we operate may obligate us to disclose user information and the contents of the Accounts to the local law enforcement authorities under specifically defined circumstances such as when complying with a formal request in a civil suit, court order, or subpoena. We reserve the right to disclose information to our services providers-to the extent necessary for them to provide their services- as well as law enforcement where necessary for protecting the safety of our users, employees, or the general public as we deem appropriate in our sole and absolute discretion.

How secure is your Information

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your Account. Access to your name and email address is restricted to our employees who need to know such information in connection with our services and are bound by confidentiality obligations.

Your Choice in Information Use

You will be required to register for our services by providing Personal Information. If you choose not to provide your Personal Information, we will be unable to provide you the services. We do not send promotional emails to our subscribers. We do however send service updates, policy changes and alerts regarding bills due through email. By subscribing to our service, you consent to receiving such notifications.

Accessing, Updating and Removing Personal Information

We provide users with access to their personal information. Users may correct, update or remove any such personal information either by accessing their Anwesha account online or by contacting Anwesha Customer Support Services. Such changes may take up to 48 hours to take effect. We respond to all enquiries within 3 working days.

Enforcement of Privacy Policy

We make every effort, including periodic reviews to ensure that Personal Information provided by you is used in conformity with this privacy policy. If you have any concerns regarding our adherence to this policy or the manner in which Personal Information is used for the purpose of providing the services, kindly contact Anwesha Customer Support at privacy@anwesha.in . We will contact you to address your concerns and we will also co-operate with regulatory authorities in this regard if needed.

Notification of Changes

Any changes to the Anwesha Privacy Policy will be posted on our websites in order to keep you informed of any changes in nature of information collected, manner of collection, use and sharing of information. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, we will notify you by email and provide you with the ability to opt out of our services. You will not receive email notification of minor changes to the Anwesha Privacy Policy.

Legal

This site operates as-is and as available. Any warranties of accuracy, quality, title, fitness or merchantability are disclaimed. We are not liable for direct, indirect, incidental or consequential damages, or for events beyond our direct control.

Indian law governs this Policy, excluding conflicts of law principles. Any provision of this Policy that is illegal or unenforceable shall be deemed automatically conformed to the minimum requirements of law. Any legal actions against us must be commenced in India within one year after the claim arose, or be barred.

End Of Privacy Policy

If you have any questions or concerns regarding this privacy policy, please contact us at privacy@anwesha.in . We shall respond to all inquiries within 10 days of receipt upon ascertaining your identity.