Service Genie

Features
  • Check-in and check-out tracking

    Records the locations and duration of Service Executives’ customer visits for better tracking.
  • Day activity management

    Captures real-time, authentic data from the field, ensuring accurate reporting.
  • Service delivery

    Enables Service Executives to efficiently deliver services to end-users.
  • Real-time service processing

    Facilitates immediate service processing to enhance customer satisfaction.
  • Customer signature verification

    Capture customer signatures to validate service completion and feedback.
  • Complaint visualization

    Displays all scheduled complaints on the mobile dashboard, enabling Service Executives to plan their upcoming visits more efficiently.
  • GPS Location Tracking

    Provides real-time location tracking of Service Executives for optimized routing.
  • Complaint Assignment

    Manages complaint assignments efficiently, either manually or based on pin codes.
  • Administrative Control

    Offers a comprehensive view of all complaints, with tools to manage assignments effectively.
  • Complaint Overview

    Provides a summary of all complaints, whether assigned to Service Executives or directly managed by the admin.
Benefits
  • Online Complaint Management

    Effortlessly handle customer complaints through our user-friendly online platform, ensuring smooth and timely resolutions.
  • Field Technician Assignment

    Easily assign service and repair calls to field technicians, enabling quick response and efficient resolution.
  • Mobile App Integration

    Access your complete service details conveniently with our mobile app’s intuitive admin master record feature.
  • Accurate Feedback & Payments

    Ensure precise feedback and secure payments through customer signature capture and OTP verification.
  • Instant Reports

    Stay informed with real-time reports on pending and completed service calls, making it easy to track progress.
  • Complaints at Your Fingertips

    Easily view all complaints on our mobile-friendly interface, keeping you informed and ready to act.
Chat with Us
Sales Genie Support

Talk to our Marketing Expert

Call +91 9867300181